Update！
Our privacy policy was updated on August 12, 2024.
This Privacy Policy provide for privacy details on how we manage your personal information for all Hannto products and services, unless a separate privacy policy is specified for a particular Hannto product or service.
Please take some time to familiarize yourself with our privacy protection measures, and let us know if you have any questions.
This privacy policy sets out how Hannto Technology Co., Ltd. (referred to as “Hannto,” “we,” “us,” or “our”) collects, uses, discloses, processes, and protects any information you provide when using Hannto products and services on www.liene-life.com and the Liene Photo App. If we request information that can identify you while you use Hannto products and services, we will only use it in accordance with this privacy policy and our terms and conditions.
The Privacy Policy is designed with you in mind, and it is important that you have a comprehensive understanding of our personal information collection and usage practices, as well as full confidence that ultimately, you have control of any personal information provided to Hannto.
In this Privacy Policy, "personal information" includes information relating to natural persons who: (1) can be identified or who are identifiable, directly from the information in question; or (2) who can be indirectly identified from that information in combination with other information. Such personal information may include your name, address, telephone number and email address.
If you agree with the terms and conditions of this Privacy Policy, please consent to it by [clicking the consent button]. We are committed to protecting the privacy, confidentiality and security of your personal information by complying with applicable laws, including your local data protection legislation, as well as this Privacy Policy. We are equally committed to ensuring that all our employees and agents uphold these obligations.
Ultimately, what we want is the best for all our users. Should you have any concerns with our data handling practice as summarised in this Privacy Policy, please contact our Data Protection Officer at privacy@hannto.com to address your specific concerns. We will be happy to address them directly. This privacy policy will help you understand the following:
We adhere to the principles of fairness, legality, transparency, and necessity when collecting and using the personal information you provide or that is generated through your use of our products and services, for the purposes outlined in this privacy policy. If we intend to use your personal information for purposes not specified in this privacy policy or for purposes different from those originally stated, we will inform you in a reasonable manner and obtain your consent before proceeding.
Please note that we emphasize sensitive personal information in bold to draw your attention. Before providing any sensitive personal information, you should carefully consider its appropriateness. By doing so, you agree that your sensitive personal information can be processed for the purposes and in the manner described in this policy.
1. The basic information you provide or upload to us includes: your username and email address collected during "account registration" and for necessary service notifications, your Apple ID account, your selected region information (such as your email address, nickname), and your Facebook account information (such as your Facebook user ID, email address, nickname, profile picture).
2. Feedback information you provide to us when receiving services, for giving you feedback and responding to your requests, includes: your feedback details, files and images related to your feedback that you provide, as well as records of your communications with our staff.
3. User Experience Improvement Program: For information regarding the data we collect in this section, please refer to [https://global-agreements.liene-life.com/s/h5/agreements/ht/liene/default-universal-us/UserExperience.html] to understand the detailed information we will collect and how we will use it.
4. Device Management Data: To support your use of printer devices, you need to pair and bind the device through the Liene Photo App. During this process, we will enable your Bluetooth and network to collect your printer information and complete the pairing. This includes device name, model, MAC address, device ID, serial number (SN), SKU, firmware version, device status, activation time, Bluetooth MAC address, and Bluetooth name.
After registration, to record device usage for troubleshooting and analysis, we collect information such as the PCBA serial number, printer engine serial number, installation location, security settings (password set for device access), device status, ISP, IP address, platform, timestamp, application identifier, version, distribution channel, unique device identifier, IMEI, IMSI, device model, manufacturer, OS version, session start/stop time, language, location, time zone, network status (Wi-Fi, cellular), hard drive, CPU, and battery usage.
Additionally, when collecting your information for troubleshooting purposes, we will gather specific details generated during your use of the Liene Photo Printer / Liene Pocket Photo Printer, including: device battery usage statistics (including current status, total usage time, number of charges, charging time, and number of pages printed using battery only), Wi-Fi statistics (including Wi-Fi connection types (2.4G/5G), duration and frequency of 2.4G Wi-Fi connections, and duration and frequency of 5G Wi-Fi connections), as well as the number of remote tasks sent by the Liene Photo App and the number of near-field tasks sent by the Liene Photo App.
5. Printing and Cutting Data: To execute user printing activities and for subsequent feature optimization, we may collect information including the name, size, and type of the print file; source and type of print task (standard photo, collage, grid photo, avatar, ID photo, label sticker, business card, or greeting card); print optimization settings (orientation, border, filter, enhancement); print output count; print task start, reception, and completion times; print task end status (completed/fault); cut images; cut file name, size, type, and source file (including used images, elements, text); source and type of cut task (standard photo, collage, grid photo, avatar, ID photo, label sticker, business card, greeting card, or phone back cover); cutting mode (overall cut, scatter cut); cutting stroke size; cut task start, reception, and completion times; and cut task end status (completed/fault).
6. AI Background Removal: For executing AI background removal tasks and optimizing future features, we may collect information such as the uploaded image name, size, type, file; the final AI background removal file; and the status of the AI background removal (completed/failed).
7. Network Information: When you connect your printer to a network, we collect your device's network information to confirm that your mobile device and printer are on the same local area network and functioning together.
This information includes Wi-Fi details (SSID, BSSID, Wi-Fi MAC address, Wi-Fi password), device MAC address, and Bluetooth. Wi-Fi passwords are only stored locally on the device for reconnection purposes and are not uploaded to our servers.
8. Errors: To help resolve issues when using the printer, we collect device fault information, including device status (standby, sleep, print, charge, low battery, unable to print alerts, updates), paper status, paperless alerts, fault types (low paper alert, print error, paper jam, printhead error), fault repair options (fixed, post-repair), and result information.
9. Product Usage Data: When you use our products, we collect data related to product usage for troubleshooting purposes or to address your complaints and feedback. This includes information such as device activity time, device maintenance time, total pages printed, successful print pages, canceled print pages, paperless print pages, non-removable print pages, paper jam pages, unsealing error pages, resolution error pages, unpictured print photos total count, used toner total count, damaged print head total count, damaged embossing unit total count, device activation time, number of connected Liene Photo App users, total pages printed, total completed print tasks, total canceled print tasks, total paper feed alarms, total paper load errors, total paper errors, total device hardware errors, device cover open count, image decoding error count, wait-to-image error count, ribbon hole error count, ribbon jam error count, print head break error count, and embossing roller error count.
10. Third-Party Information: We may collect your Facebook account information (Facebook user ID, email address, nickname, profile picture) from third-party platforms or service providers for account registration purposes.
11. We will also collect other types of information that are unrelated to individuals and are anonymous. For example, we may collect the model and system version number of a user's mobile device when using specific services. This information is collected to improve our services. The type and amount of information collected depend on how you use, choose, or participate in our products and/or services.
The collection of personal information is to provide you with services and/or products and to comply with applicable laws. By using our services, you agree that we may process and disclose your personal information to our affiliates (in communications, social media, technology, and cloud business sectors) and third-party service providers as defined below.
We may use your personal information for the following purposes:
Here are more details on how we use your information (which may include personal information), for more information, please see the Section “TYPES OF INFORMATION COLLECTED AND HOW WE USE IT” on how we use your information.
We use the information collected under the [Types of Information Collected] in accordance with the User Agreement and this Privacy Policy for photo editing, printing, and cropping services. We have disclosed the purposes of these services to you when providing services under the "Our Services" section corresponding to the personal information types in the [Automatically Collected Information].
Withdrawing such information based on this purpose may significantly affect your acceptance of all or part of our services.
We may use the information collected from you as necessary to pursue legitimate interests, provided that these interests are not overridden by your rights or fundamental freedoms. This includes ensuring stability, improving the quality of our services, protecting our or any third party's legitimate interests, and addressing existing technical issues.
We may also use collected information for maintaining and updating our services, analyzing, developing and updating applications, and protecting the security of our users and ourselves against misuse of our services. If you withdraw your consent for the use of your personal information based on legitimate interests, you may contact us directly.
We will use or store your information as necessary to comply with legal obligations, such as responding to valid legal requests, including court orders or law enforcement agency requests.
1. Direct Marketing
We may use information associated with your account (such as email address) to provide marketing materials related to goods and services offered by Hannto and our business partners who provide network, mobile applications, and cloud products and services.
You have the right to opt-out of us using your personal data for direct marketing purposes. If you no longer wish to receive certain types of email communications, you can opt-out by contacting us at privacy@hannto.com. We do not transfer your personal data to our business partners for their direct marketing purposes.
2. User Experience Improvement Program
For more detailed information on how we implement this program and the personal information we collect, please refer to [https://global-agreements.liene-life.com/s/h5/agreements/ht/liene/default-universal-us/UserExperience.html].
3. Cookies and Other Technologies (ONLY WHEN BROWSING WWW.LIENE-LIFE.COM)
What information do we collect and how do we use it? Hannto and our third-party service providers use technologies such as cookies, tags, and scripts. These technologies are used to analyze trends, manage the website, track users' activities on the website, and gather demographic information about our entire user base. We may receive individual or aggregated reports based on the use of these technologies by these companies.
Log Files: Like most websites, we collect certain information and store it in log files. This information may include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to any other information we collect about you.
Advertising: We collaborate with third-party service providers to display advertisements on our website or manage our advertisements on other websites. Our third-party service providers may use technologies such as cookies to collect information about your activities on this website and other websites to provide advertisements based on your browsing activities and interests. If you do not wish for us to use this information for interest-based advertising, you can email us at privacy@hannto.com to opt out.
Mobile Analytics: In some of our mobile applications, we use mobile analytics software to better understand the functionality of our mobile software on your device. This software may record information such as the frequency of your app usage, events within the application, aggregated usage data, performance metrics, and locations where crashes occur within the application. We do not link the information stored in our analytics software to any personal information you submit within the mobile application.
Local Storage - HTML5/Flash: We use Local Storage Objects (LSOs), such as HTML5 or Flash, to store content and preferences. Third parties with whom we partner to provide certain features on our website or display advertisements based on your web browsing activity may also use HTML5 or Flash cookies to collect and store information. Various browsers may offer their own management tools for deleting HTML5 LSOs.
We do not sell any personal information to third parties.
We may occasionally disclose your personal information to third parties (as described below) in order to provide the products or services you request.
We may disclose to the third-party service providers and affiliated companies listed below. In each case described in this section, you can rest assured that Hannto will share your personal information only with your consent. You should know that when Hannto shares your personal information with third-party service providers as described in this section, Hannto will require, through contracts, that third parties comply with applicable local data protection laws. Hannto will contractually ensure that any third-party service provider complies with privacy standards applicable to them in your jurisdiction.
We will not share your personal information with any third party.
In order to smoothly operate our business and provide you with the full functionality of our products and services, we may from time to time disclose your personal information to other third-party service providers, including our mailing companies, delivery service providers, telecommunications companies, data centers, data storage facilities, customer service providers, advertising and marketing service providers, and Hannto agents. We will update this privacy policy, and such third-party service providers will process your personal information on behalf of Hannto or for one or more of the purposes mentioned above. If you no longer wish for us to share this information, please contact us at privacy@hannto.com.
Hannto will disclose your personal information without further consent as required by applicable law.
We may share anonymous information and statistical data in aggregated form with third parties for business purposes, such as sharing with advertisers on our website. We may share overall usage trends regarding our services with them, such as the number of customers in specific demographic groups who purchase certain products or engage in certain transactions.
To clarify, Hannto may collect, use, or disclose your personal information without your consent where permitted explicitly by local data protection laws and only to the extent permitted. Such disclosures may be necessary to protect our rights, ensure your and others' safety, and comply with governmental requirements to assist in investigations of illegal activities.
We are committed to ensuring the security of your personal information. To prevent unauthorized access, disclosure, or similar risks, we have implemented reasonable physical, electronic, and managerial procedures to protect the information collected from you through your use of Hannto products, services, and on the Hannto website. We make every reasonable effort to protect your personal information.
All your personal information is stored on secure servers protected by controlled facilities. We categorize your data based on its importance and sensitivity, ensuring the highest level of security for your personal information. We ensure that access to information is restricted to employees and third-party service providers who require it to assist in providing our products and services. They are bound by strict contractual confidentiality obligations, and failure to meet these obligations may result in disciplinary action or dismissal. We also have special access controls for cloud-based data storage. In summary, we regularly review our practices for collecting, storing, and processing information, including physical security measures, to prevent unauthorized access and use.
We will take all practicable measures to protect your personal information. However, please be aware that using the internet is not entirely secure, so we cannot guarantee the security or integrity of any personal information transmitted to or from you via the internet.
You can protect your personal information by not disclosing your login password or account information to anyone unless they have obtained formal authorization from you. Whenever you log into the Hannto website using your Hannto account, especially on someone else's computer or a public internet terminal, it is advisable to always log out at the end of your session.
Hannto is not responsible if you fail to keep your personal information confidential, leading to third-party access and security breaches. Despite the above provisions, if there is any unauthorized use of your account by another internet user or any other security breach, you must notify us immediately.
Your cooperation will help us protect the privacy of your personal information.
We will store your personal information in United States.
The retention period for personal information is determined based on the period necessary to fulfill the collection purposes or as required or permitted by applicable law. Once it is determined that retaining personal information no longer serves the purposes for which it was collected, or if you withdraw consent for the collection of personal information based on your consent, including situations where personal information is no longer needed for legal dispute resolution, enforcing our agreements, or achieving our business objectives, we will cease retention, delete personal information, or anonymize means of linking personal information to specific individuals.
Our applications may need to access certain features on your device, such as Wi-Fi network status. This information is used to allow the application to run on your device and enable interaction with the application. You can revoke these permissions at any time by disabling them at the device level or by contacting us at privacy@hannto.com.
Hannto recognizes that everyone has different privacy concerns. Therefore, we provide methods for you to limit the collection, use, disclosure, or processing of your personal information and control your privacy settings, such as:
If you previously agreed to us using your personal information for the above purposes, you can change your mind at any time by contacting us via email at privacy@hannto.com or by writing to us.
You have the right to request access to and/or correction of any other personal information we hold about you. When updating your personal information, we will ask you to verify your identity before proceeding with your request. Once we have sufficient information to fulfill your request for access or correction of personal information, we will respond within any timeframe required by applicable data protection laws.
We typically provide such services free of charge but reserve the right to charge a reasonable fee for your data access requests.
If you wish to request access to personal data we hold about you, believe any information we hold about you is incorrect or incomplete, or believe we hold inappropriate or excessive information about you, please promptly write or email us at the following email address: Email: privacy@hannto.com.
You can transfer your personal information collected based on your consent and contractual obligations by email. However, please note that we will provide you with information requested based on technical feasibility.
You can access and edit your name and image in [username].
You can access your pending print jobs in [print queue].
You can access and edit saved cutting projects in [My Creations].
You can also object to the collection of your information based on public interest, legitimate interests, and direct marketing. This may require you to contact us by email and submit an application detailing your request.
You can withdraw your consent to the collection, use, and/or disclosure of your personal information held or controlled by us by submitting a request. If you wish to withdraw all consent for personal information collected by the Liene App, you can go to [User Center > Services & Privacy > Withdraw Authorization]. We will process your request within a reasonable time after receiving it and will cease to collect, use, and/or disclose your personal information according to your request.
If you no longer wish to participate in our user experience improvement program, you can go to [Settings - Services & Privacy - User Experience Program] to disable the program.
Please be aware that withdrawing consent may have certain legal consequences. Depending on the extent to which you withdraw consent for us to process your personal information, this may mean you cannot continue to enjoy Hannto's products and services.
You can delete or request us to delete all your information by accessing [Services and Privacy] and selecting [Close Account].
To exercise the above rights or any other rights, please contact us or follow the instructions provided above. Before we respond to your request, you may need to verify your identity or provide details of your account for us to proceed
We do not transfer your personal information to any third parties outside your jurisdiction.
If in the future we need to transfer personal information to third-party service providers outside your jurisdiction, we will update this privacy policy accordingly and comply with applicable laws. Specifically, we will ensure that all transfers comply with the data protection laws applicable in your jurisdiction, implement appropriate safeguards to uphold data subject rights, and enter into contracts with recipients as mandated by supervisory authorities.
Hannto will use overseas facilities operated and controlled by Hannto for processing or backing up your personal information. Currently, Hannto has data centers in Beijing, the United States, Singapore, and Germany. Personal information collected in the US will be stored and processed only within the US.
These overseas jurisdictions may have implemented or may not have implemented data protection laws similar to those in your jurisdiction. If we may transfer and store your personal information in our overseas facilities, this does not change any commitments we have made to protect your personal information under this privacy policy.
We believe it is the responsibility of parents to supervise children using our products and services. However, we do not knowingly collect personal information from minors or send any promotional materials to this group.
Hannto does not seek or intend to receive any personal information from minors If parents or guardians have reason to believe that a minor has provided personal information to Hannto without their prior consent, please contact us to ensure such personal information is deleted and the minor unsubscribes from any applicable Hannto services.
If you have agreed to our terms of service, this privacy policy shall prevail in cases of inconsistency between the terms of service and this privacy policy.
We regularly review our privacy policy and may update it to reflect changes in our information practices. If we make significant changes to the privacy policy, we will notify you via email (sent to the email address specified in your account) or by posting the changes on all Hannto websites or through our software. This notification will inform you about the information we collect and how we use it. Such changes to our privacy policy shall take effect from the effective date specified in the notification or on the website. We encourage you to check this page regularly for the latest updates on our privacy practices. Your continued use of the website, mobile, and/or any other device products and services will be deemed acceptance of the updated privacy policy. Before we collect more personal information from you or when we wish to use or disclose your personal information for new purposes, we will seek your consent again.
Our Privacy Policy does not apply to products and services provided by third parties. Hannto products and services may include products, services from third parties, and links to third-party websites. When you use such products or services, they may also collect your information. Therefore, we strongly recommend that you read the privacy policies of third parties in addition to our Privacy Policy. We are not responsible for and cannot control how third parties use personal information collected from you. Our Privacy Policy does not apply to other websites linked through our services.
If you have any comments or questions about this Privacy Policy, or any concerns about Hannto's collection, use, or disclosure of your personal information, please contact our Data Protection Officer at the following address, and indicate "Privacy Policy":
Hannto Technology Co., Ltd.
Email: privacy@hannto.com
Website: www.liene-life.com
Thank you for taking the time to understand our Privacy Policy!